Welcome to Casino Boss general customer help and assistance page. Browse the FAQ for details, or open a chat if you have questions.
FAQs – Account
Casinoboss sounds exciting. How do I join?
Click here and follow the steps. It’s free and it only takes 2 minutes.
What currencies can I use? You can deposit and withdraw in EUR, NOK, SEK, CAD. GBP is also available to residents of the UK.
Whoops, I have forgotten my username/password…
Happens to everyone, we won’t hold it against you. Click here and follow the steps. You can also ping Casinoboss support at howdy[at]casinoboss.com or through the chat.
Double whoops, I have forgotten my registered email address…
Contact the Casinoboss support at howdy[at]casinoboss.com, or through the chat. They’ll sort you out.
Can I update my registered email address?
Easy one: log in and update your email address in your profile settings.
Can I have more than one account?
Nope, only one account is permitted. It’s a regulatory requirement.
I cannot remember if I already have an account at Casinoboss.
Get in touch through the chat or email Casinoboss support at howdy[at]casinoboss.com. We’ll sort it out for you.
FAQs – Deposits
What deposit methods does Casinoboss accept?
Visa, Mastercard and E-wallets are the most popular deposit methods. Additionally, depending on your country of residence, Casinoboss gives you access to other localised payment methods. Log in and check what options are available to you on the deposit screen.
How long does it take for a deposit to reach my account?
It happens instantaneously for most popular methods like cards and eWallets. Some other payment methods will take longer.
Can I make a deposit into someone else’s account?
No way Pedro. Depositing into a 3rd party account is prohibited at Casinoboss. This is to protect you.
Are there additional on deposits?
What is the lowest amount I can deposit?
Depends on the payment method selected. You will find this information on the deposit screen.
My account wasn’t funded with a deposit I have just made.
This shouldn’t happen. Get in touch with Casinoboss support at howdy[at]casinoboss.com or through the chat and we’ll get to the bottom of this.
FAQs – Withdrawals
What payment methods can I use to withdraw?
By default, all withdrawals go back to the payment method used for depositing, up to the deposit amount. Once logged in, head over to the withdrawal screen, it’s pretty self-explanatory.
How long does a withdrawal take?
In most cases your withdrawal will be processed within a couple of hours, but it can take up to 24 hours depending on the backlog. With most popular payment methods such as cards and eWallets, the withdrawal will reach your account instantly, and up to 3 days for other methods. Don’t hesitate to reach out to Casinoboss support at howdy[at]casinoboss.com or through the chat if you need more info.
FAQs – Bonuses
What’s a bonus?
A bonus is a promotional offer. It is sometimes conditional to an action on your part such as a deposit. Sometimes it’s just free stuff, like free spins.
Wagering requirements. What does that mean?
Bonuses sometimes have wagering requirements attached to them. This means you need to turn over (bet) the deposit amount a number of times in order to release bonus winnings into your Cash (withdrawable) balance. Because of the varied nature of games available at Casinoboss.com, some games or game categories contribute more to the wagering requirements than others. For example, most slots will contribute 100% towards a bonus WR when table games contribute only 10%.
It’s absolutely fine if you decide to withdraw a deposit while having an active bonus (where the wagering requirements haven’t been completed), note however that the bonus will then be removed from your account.
Bonuses always have bonus terms attached to them. We encourage you to read them out in case anything is not clear.
How do I activate Free Spins?
Free Spins granted to you are safely stored in your Goodies section. Just click on that and the game on which they are available will load with the Free Spins.
Are there wagering requirements on Free Spins?
None whatsoever. Enjoy it, most online casinos are not that generous.
How do I know how much there is left to wager of my bonus?
Once logged in, check your profile, you will find this information in the bonus tab.
The wagering requirements for my bonus do not seem to decrease as I play
It’s likely down to the type of games you are playing. Check the bonus terms.
FAQs – Security
I need to update my personal details
Some information you can change yourself in your profile. Some are locked for security reasons. For these you will need to contact support through the chat, or by email, at howdy[at]casinoboss.com.
Do I need to verify my account before I make a deposit/withdrawal?
for Casinoboss to comply with its statutory requirements we must make sure that your account is verified when financial transactions are involved.
What is verification?
Verification allows Casinoboss to verify that the owner of the account is really you. When and where required, we might ask from you the following documentation:
• National identity card, Driving License or Passport
• Copy of a recent utility bill (electricity, telephone,…), no older than three months old
• A credit card or Bank statement, no older than three months old
• Household insurance certificate
You can upload your documents directly on the site, under your profile section.
How long does it take for Casinoboss to verify my documents?
It’s usually a quick process, but it can take a bit longer in busier periods.
How will I know my docs have been reviewed?
Casinoboss will notify you as soon as it’s done, or if additional information is required.
Are my private documents protected?
Access to personal documents is restricted to senior members of the payment team, on a need-to-know basis.
Can I have more than one account?
Is my money safe at Casinoboss?
As per the strict European and UK licensing regulations governing Casinoboss, player funds are isolated from company funds in a separate bank account.
How does Casinoboss ensure that my personal data and activity is kept private?
Casinoboss uses industry-standard encryption technology to secure all information we hold about you and your activity on the site.
FAQs – Responsible Gambling
What is Casinoboss’ commitment to Responsible Gambling?
Head over to the Responsible Gambling page for a full list of features and resources available to you.
Can I set financial and play time limits at Casinoboss?
Nothing easier. Once logged in, head over to your profile settings where you can apply a range of limits to your gaming account. Alternatively, you can contact Casinoboss support through the chat, or by email, at howdy[at]casinoboss.com.
Can I temporarily close my account?
If you feel like taking a break, you can deactivate your account for a specified period in your profile settings.
Can I close my account permanently?
To close your account permanently, contact Casinoboss support at howdy[at]casinoboss.com or through the chat. We will help you through the process.
Once you have permanently closed your account, you will not be able to reopen it, or open a new account.
FAQs – Technical
An error happened in the game while I was playing
All bets are recorded in a database. If you experience a technical error during your game play, ping Casinoboss support at howdy[at]casinoboss.com or through the chat and explain what happened, we’ll get to the bottom of it.
We also recommend you stop playing until the issue has been resolved. Screenshots and any other information about the incident will help us resolve the issue faster.
I lost my internet connection while playing
Not to worry, next time you connect the game will either pick up where it left off, or the round will automatically be completed.
The game doesn’t launch
Likely flash or java is not installed on your device. Get the latest versions here: Flash | Java
In times of need, a true Boss is not afraid to ask.
Reach out to howdy[at]casinoboss.com or through the chat, the Casinoboss support squad will sort you out in no time.